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General FAQ's
Q: How do I purchase
products on your Web Site?
Q: Can I modify my order
once it's placed?
Q: Do you offer a product
guarantee?
Q: How can I
find out about new products and specials?
Q: Where do I look up my order
history?
Q: What if I
don't remember my username and/or password?
Q: What is your product substitution policy?
Q: What are the recommended care instructions?
Q: Is there room for food inside the picnic baskets and backpacks?
Q: How long does the food stay hot/cold?
Q: How can I order spare/replacement parts?
Q: Can I include a gift card?
Q: Do you offer gift wrapping?
Q: Do you have a catalog?
Company Questions
Q: What is the
name of your company?
Q: How long has your
company been in business?
Q: Where is your company located?
Q:
Do you collect sales tax? If so, how is the sales tax calculated?
Q: Do you work with corporate
accounts?
Shipping Questions
Q: How long
does it take to get my order?
Q: What are the shipping options?
Q: How can I check the
status of my order?
Q: Can you ship to a PO Box?
Q: What are your
shipping and handling charges?
Return Questions
Q: Can I cancel my order?
Q: What is your return policy?
To enable Picnic & Tailgating to provide the best
customer service possible we ask all of our customers to register with our web
site before placing an order. By registering with our web site we can easily
assist our customers with deliveries, returns, refunds, exchanges, product
warranties as-well-as being able to notify you of special customer only sales or
other promotions. You can register on our web site without making a purchase.
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That depends. If your order has not already shipped then it can
be modified. Please call: 1-517-262-5935 or
email us here and give the customer
service representative your information. We will then contact our warehouse to
see if your item(s) have shipped. If they have not then we will be happy to
modify your order.
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Yes we do. As a small business we want our customers to be
pleased with everything purchased from us and to that end we offer this
guarantee:
Picnic & Tailgating 100% satisfaction guarantee.
Picnic & Tailgating wants and expects you to be happy with every
purchase that you make. Because we carry unique picnicking and wine enthusiast
products that you can't find at your local department store or mall, we
understand that for most, you are purchasing an item from us without getting to
see it first. From just looking at a photograph and/or from reading a product's
description we understand that sometimes, when the item arrives it is not at all
like what you were thinking and you want to return it. We understand, and we can
make the return for you.
If, within the first 15 days of your purchase you are not completely satisfied
with your order then return it for full refund. Item(s) must be in original
condition, unused, and in the original packaging. We're sorry but shipping
charges are non-refundable and the customer is responsible for return shipping
fees. Returns after the 15 days may be arranged with the manufacturer. Please
click here for our
return policies.
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How can I find out
about new products and specials?
Sign up for our
newsletter which is sent out when we
get new products or have a special.
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Where do I look up my order history?
To check your order history, log in to Your Account.
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What if I don't
remember my username and/or password?
Go to the login section of
Picnic & Tailgating and under Authentication
click on “Recover Password” which will prompt you for your e-mail address
and it will automatically be sent to you.
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What is your product
substitution policy?
In the rare instance when demand outstrips
supply of a particular item, we will replace it with one of equal or greater
value at no additional charge. Sometimes there may be slight variations in
the napkin or liner fabric.
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What are the recommended
care instructions?
All of our products can be easily cleaned
with a damp cloth or sponge. The plates, glasses, flatware and stainless
steel barbecue utensils are all top rack dishwasher safe. The napkins,
tablecloths and blankets are gently cycle machine washable in cold water and
low heat tumble dry. The wood cutting board and wood barbecue utensils
should be cleaned in soapy water after each use. Wipe the cutting board, the
handles of the cheese knife, corkscrew and BBQ utensils once or twice a year
with mineral oil to extend their life and preserve the natural luster of the
wood. (Back to Top)
Is there room for food inside the picnic baskets and backpacks?
Yes, almost all of our products have ample
storage space for all of the items that make a picnic complete. Many
products feature insulated food sections, wine duffels, and food storage
containers. Food and beverages are not included with our products, except
for our
Gourmet Gift Baskets.
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How long does the food stay
hot/cold?
Our Thermoguard™ insulation keeps your food
at the proper temperature for 5-8 hours depending on the outside
temperature.
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How can I order
spare/replacement parts?
Contact our customer service and we will be
happy to help. (Back to Top)
Can I
include a gift card?
Yes, this is a option on the product detail
page before adding it to your cart.
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Do you
offer gift wrapping?
Yes, this is a option on the product detail
page before adding it to your cart.
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Do you have a
catalog?
No, we do not have a catalog at this time.
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What is the name of your company?
We conduct business on the Internet
under "Picnic & Tailgating" a Michigan base Company.
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How long has your company
been in business?
We started Picnic & Tailgating in
2006 (Back to Top)
Where
is your company located?
We can be contacted at:
3566 Hunters Ct
Grass Lake, Mi (Back to Top)
Do you
collect sales tax? If so, how is the sales tax calculated?
We collect Michigan State sales tax on all
items purchased that have a Michigan delivery address. We do not collect
sales tax on the shipping fee you are charged. Sales tax rates in Michigan
are 6%. California tax law states that sales tax must be paid on shipments
from California to a California address. Some of our warehouses are located
in California so we must collect California sales tax in these instances.
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Do you work with corporate accounts?
Picnic & Tailgating offers many
gift items that are specially suited to deal with corporate accounts and
many of our products can be customized with your company information and
logo. We understand the importance of which the gifts will reflect your
corporate image and will directly work with you to ensure you are satisfied.
For More Information please
click here
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How long does it take to get my
order?
Delivery time depends on which shipping
option you choose. Ground shipping takes 1 -3 days to leave our warehouse.
Once in route delivery takes from 1 to 6 days and depends on which part of
the US you are located in.
View our shipping map for more detailed info
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What
are the shipping options?
At the time you place your order, you may
also choose USPS, UPS, or FedEx
Please Note We do not recommend
using U.S. Postal services for shipment of merchandise due to many cases of
lost packages, delay of shipments, and damages. For this reason we do not
guarantee delivery via USPS. We realize that the costs are significantly
lower than other carriers for international shipments, so if you choose
this option we will ship with USPS. In the event of non-delivery, all claims
should be filed directly with the post office.
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How can I check the status of
my order?
Once your item(s) are shipped from our
warehouse, you will receive an e-mail with the UPS or Fed Ex tracking
number. You can then track your item by clicking on the enclosed link.
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Can you
ship to a PO Box?
No. We use UPS and FedEx for all of our
shipping, neither of which can deliver to a PO Box.
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What are your shipping
and handling charges?
We do not charge a handling fee for shipping
your item to you. (Back to Top)
Can I cancel
my order?
If your order has not yet shipped then it can
be cancelled. (Back to Top)
What is
your return policy?
You can Read our return policy
here
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